Lauren Jay is a self-motivated professional with a strong background in hospitality and customer service. With a proven track record of fast service recovery and exceptional problem-solving skills, Lauren is dedicated to ensuring customer satisfaction. Lauren has a keen ability to approach and solve problems with incredible patience and are always willing to put in the extra effort to handle even the most challenging tasks.
Lauren’s career in the hospitality industry began as a hostess at MASH’D in Fort Worth, Texas, where she maximized seating efficiency in a high-volume restaurant. Lauren worked as a Visitor Information Specialist at Visit Granbury, promoting events and tourism in the Granbury area. Lauren further expanded her hotel knowledge by working as a Front Desk Clerk at Hilton Garden Inn in Granbury, Texas.
Currently, Lauren is a Conference Coordinator at Embassy Suites in Denton, Texas, where she started as a server in the banquet department. Her adaptability, organization, and creativity have been key to their success in this role. Lauren is also pursuing a degree in hospitality at the University of North Texas, where she has consistently earned a place on the Dean’s List or President’s List.
